OUR SHIPPING COSTS
We hope to be big enough one day to cover the cost of shipping, but alas – we are just not there yet! Shipping will be calculated based on the shipping distance and size of package.
However, all orders over $150 before tax, with a shipping address in North America, will receive FREE standard shipping regardless of your location or package size!
Heads up! Shipping time does not include processing time and your order will be sent out when all items are available! If one item is pre-ordered, we will ship out once all of your cart is good to go!
A note about International orders using Small Packet International Air:
Whilst this service is very economical, it does not offer tracking or insurance information so please be aware that it may take up to 84 Business Days for delivery. We therefore encourage you to select Tracked Packet or Xpress Post if possible as you will receive your purchase a lot sooner.
Duties and taxes vary upon country. If you place an order online, you will be responsible for all duties, taxes and customs charges once the package has arrived in the destination country.
OUR RETURNS POLICY
We hope that you feel warm and fuzzy about your purchase from Smash + Tess and are strutting around your home right now rocking your favorite look! However, if you would like to return an item, please be sure to fill out the return portion of the packing slip and send back to us along with your item(s).
You have 15 days after receiving your shipment to have it back in Smash + Tess’ hands. All returns MUST be in 100% new condition, unworn with all the original tags in place. Please ensure that the clothing is packaged safely, as we cannot accept damaged returns. Once we have received your return item, we will then either exchange it or refund your credit card for the charges. Please note, Smash + Tess is not responsible for the shipping charges, either on the initial delivery or return.
If you have any more questions about returns, please don’t hesitate to send us an email at firstname.lastname@example.org. We always love to hear from our Smash + Tess friends!
BRIDAL PACKAGE RETURN POLICY
You have 15 days after receiving your shipment to have it back in Smash + Tess’ hands. All returns must be in 100% new condition, unworn with the tags attached. If you are ordering Rompers ahead of the big day, please email email@example.com to coordinate an extended return policy.
Please note, there may be a wait time for exchanges of pre-order items, so be sure to keep that in mind when ordering!
HOW CAN I CONTACT CUSTOMER SERVICE?
We would love to hear from you! Email us at firstname.lastname@example.org and we’ll get back to you as soon as we can.