Some of our more popular items (did I hear someone shout rompers?!) may be out of stock and currently unavailable and are therefore only available as pre-ordered items. You are able to order and pay for your item but it won't be shipped to you for 1-12 weeks depending on demand. Our products are made locally, in Vancouver, B.C, where the factories are much smaller than those found elsewhere round the world and can only handle small volumes. We really appreciate your patience and promise that it's worth the wait.
If the item you wish to purchase is for pre-order only, the estimated delivery time will be displayed on the purchase button before you add the product to the cart.
Discounted sale prices are offered on marked and in stock items only during that particular sale period and only on the products advertised in that particular sale.
We will not refund the sale discount amount on any previous purchases. Sale prices are available whilst inventory permits only.
All items reduced in price by 50% or higher are final sale - we will not offer any refund or exchanges on that particular product. Once it's yours, it's yours!
You order will be shipped when all other items in your order, including any pre-order items, are ready and available to ship.
Our ongoing promotional codes, such as newsletter sign up, are only valid on full price items, sale items are excluded from this additional discount.
Seasonal and one-time event promotional sale codes are valid only for use during the time period stated in the newsletter or advertisement for that particular sale. Unless otherwise stated, sale items will be excluded from these codes.
All codes will only apply to new orders and cannot be applied retroactively under any circumstance. These codes allow only one use per customer and cannot be combined for greater discount with any other promotional code.
Rewards and referral discount codes earned in our Romper Rewards loyalty program are only valid on full price items, sale items are excluded from this additional discount.
WHAT PAYMENT METHODS DOES SMASH + TESS ACCEPT?
We accept Visa, MasterCard, American Express, Shopify Pay & Apple Pay.
RETURNS AND SHIPPING
Our full Returns & Shipping policies can be found here!
Our garment specific sizing guides can be found underneath the product description on each products page as well as here on our Sizing Guide!
Everything you need to know about caring for your Romper can be found here!
HOW CAN I CONTACT CUSTOMER SERVICE?
We would love to hear from you! Email us at firstname.lastname@example.org and we’ll get back to you as soon as we can.