SHIPPING

Your order will ship 7-12 business days after purchase unless otherwise stated. Due to the Canada Post strike, we are shipping with alternate carriers. 

*HOLIDAY SHIPPING DEADLINE*

Order by the following dates to get your gifts by December 24 using our standard shipping option.*

Canada (BC): December 13

Canada (outside of BC): December 13

USA: December 12

*Express shipping option available after these dates for additional costs

DECEMBER SPECIAL!

CANADA + USA: Free standard shipping applies to orders over $99, before tax and after discounts. A $15 flat-rate shipping fee applies to orders $99 and under. For upgraded shipping services, shipping costs will be calculated at checkout based on distance and size of package. 

INTERNATIONAL: Shipping costs will be calculated at checkout based on service selected, distance, and size of package. We offer Small Packet International shipping as a low-cost option, however, please note that this method is untracked, uninsured, and can take up to 84 business days for delivery! 

Heads up! The shipping time calculated at checkout does not include processing or pre-order times, which can vary depending on the items in your order. Please refer to your cart or your order confirmation page for updated processing and pre-order times. 

Smash + Tess is not responsible for incorrectly delivered, lost, or stolen packages, or orders sent to an incorrect shipping address that was confirmed at checkout. Our Customer Care team will still try their best to support in these situations, but we are not able to offer refunds or replacements unless a shipment is deemed lost by the carrier.

ADDITIONAL CHARGES

We ship from our Warehouse in Vancouver, BC, Canada. Duties and taxes vary by country; any duties, taxes, and customs charges are the responsibility of the customer once the order arrives in its destination country.   

*HOLIDAY EXTENDED RETURN POLICY*

All eligible purchases made between November 15, 2024 - December 22, 2024 will be eligible for return or exchange until January 15, 2025. *Regular $10 restocking fee applies.

Items discounted 30-49% will be eligible for exchange or credit only. Items discounted 50% or higher will be Final Sale. 

RETURN POLICY

We’re pleased to offer easy returns and exchanges using our online return portal. All returns must be in new, unworn condition with the original tags attached! 

CANADA: You have 30 days after your order is shipped to request an exchange or return for store credit, and 14 days after your order is shipped to request a refund to your original payment method. A $10 restocking fee applies to all refund requests and will be deducted from your refund total once processed. Please refer to the return confirmation email for all additional return info – you'll receive it once your return request has been confirmed! 

USA: You have 30 days after your order is shipped to request a return or size exchange on all eligible orders. A $10 restocking fee applies to all refund requests and will be deducted from your refund total once processed. Please refer to the return confirmation email for all additional return info – you'll receive it once your return request has been confirmed! 

INTERNATIONAL: You have 30 days after your order is shipped to request a return or size exchange on all eligible orders. Please refer to the return confirmation email for all additional return info – you'll receive it once your return request has been confirmed! 

ALL: Exchanges are requests based on available inventory at the time your return is processed at our Warehouse! If an item requested as an exchange is out-of-stock, our Customer Care team will connect with you to process your return for a refund or store credit. 

Any items discounted 50% or greater are final sale and not eligible for a return or exchange; once it’s yours, it’s yours!  

Any items discounted between 30% and 49% are eligible to be exchanged or returned for store credit up to 30 days after your order is shipped. 

If an item is discounted less than 50% off, but still marked as final sale, it is not eligible for any returns or exchanges.

All accessories - socks, hair bows/clips, hats, etc., are final sale.

If an order is placed with a bundled discount code, the items are exchange or credit only.

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MORE QUESTIONS?

Check out our dedicated FAQ Page or connect with our Customer Care team at info@smashtess.com!