What is Route?
Route is a tracking app that will help you track all of your packages in one place.
Why is Smash + Tess offering this option?
We have found that some of our customers may find value in offering a shipping insurance option on packages shipped through us. Depending on your carrier, location or unforeseen circumstances, shipping insurance provides assurance that if for some reason you don’t receive your package, your purchase is covered.
How do you track your package?
You can track all of your packages on the Route App! Route works with local carriers to get the most up to date information on your order.
Haven’t downloaded the app yet? Download here
What is Route + Package Protection?
This is optional insurance coverage for your package. When you purchase coverage for your package, you will be insured if the package is lost, damaged or stolen! When you file a claim, it will be reviewed as per the policies set out by Route+ for approval for a reorder or refund within 24 hours of submitting your claim.
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.
What do I do if my package is missing and I didn’t opt-in for the Route+ coverage at checkout?
If you didn’t opt-in for Route+ coverage, please email firstname.lastname@example.org with your Name and Order # and we can look into this further.