FAQs

SUPPORT, SHIPPING AND RETURNS


SIZING

Our garment specific sizing guides can be found underneath the product description on each products page as well as here on our Sizing Guide!


HOW DO I CARE FOR MY ROMPER?

Dryers are a girl’s best frenemy! Sure they make life easy, but they are super hard on your clothes! To be on the safe side, we recommend washing in cool and hanging to dry.


WHAT IS YOUR RETURN POLICY?

We hope that you feel warm and fuzzy about your purchase from Smash + Tess and are strutting around your home right now rocking your favorite look! However, if you would like to return an item, please notify us via email and be sure to fill out the return portion of the packing slip along with your item(s).

You have 15 days after receiving your shipment to have it back in Smash + Tess’ hands. All returns MUST be in 100% new condition, unworn with all the original tags in place. Please ensure that the clothing is packaged safely, as we cannot accept damaged returns. Once we have received your return item, we will then either exchange it or refund your credit card for the charges. Please note, Smash + Tess is not responsible for the shipping charges, either on the initial delivery or return.

If you have any more questions about returns, please don’t hesitate to send us an email at info@smashtess.com. We always love to hear from our Smash + Tess friends!


PRE-ORDERS

Some of our more popular items (did I hear someone shout rompers?!) are only available by pre-order. You are able to order and pay for your item but it won't be shipped to you for 8-12 weeks depending on demand. Our products are made locally, in Vancouver, B.C, where the factories are much smaller than those found elsewhere round the world and can only handle small volumes. We really appreciate your patience and promise that it's worth the wait.

If the item you wish to purchase is for pre-order only, a pop-up will notify you of the expected delivery time when you add the product to the cart. 


WHAT PAYMENT METHODS DOES SMASH + TESS ACCEPT?

We accept Visa, MasterCard & American Express.


HOW MUCH DOES SHIPPING COST?

We hope to be big enough one day to cover the cost of shipping, but alas – we are just not there yet! Shipping will be calculated based on the shipping distance and size of package.

Heads up! Shipping time does not include processing time and your order will be sent out when all items are available! If one item is pre-ordered, we will ship out once all of your cart is good to go!


HOW CAN I CONTACT CUSTOMER SERVICE?

We would love to hear from you! Email us at info@smashtess.com and we’ll get back to you as soon as we can.