Then you will fit right in at our HQ in Richmond, B.C.
We have the following positions available - if you are interested in applying, please send your resume to email@example.com. Please note: Due to the high volume of applications we receive, only successful applicants will be contacted.
Order Fulfillment Associate
Smash + Tess prides itself on providing the absolute best experience - from customer service, planning, production to order fulfillment. As a key member of the team, our Order Fulfillment Associates are responsible for not only providing the correct product to our customers, but also the best experience when our customers receive their product. Packaging by-hand means that products are treated with the ultimate care up to the point of the customer receiving their item.
The Order Fulfillment Associate will perform an array of functions including but not limited to: Receiving and processing incoming product, picking and filling customer orders, organizing product stock and processing returns, exchanges and damages in a timely manner. The candidate must have strong interpersonal skills, be able to work alone as well as with a team, and must be able to meet project timelines. With a small but mighty team, working at a fast pace and with the highest efficiency is critical to the success for this role, along with a love of Rompers and similar products.
In addition to our core roles, our team members take pride in the organization and cleanliness of the warehouse by constantly upkeeping and improving it to ensure efficient and effective workflow. Regular inventory counts are also required, and excellent counting skills and a detailed focus mindset are key to the success of this role.
CUSTOMER CARE ASSOCIATE
As a key member of the team, the Customer Care Associate is responsible for the first point of contact with customers via email and social channels. A community-built and driven brand means that we place high value on our customers as they have been with us through it all. A sense of urgency, compassion and understanding is key to be successful in this role. Attention to detail, clear communication and a love of Smash + Tess products is also very important. Not only are we the voice of the brand, we are contact for our customers to reach out, ask questions and help them find a Romper they will love and cherish.
Plus, team members have access to a great staff discount to share the Romper love!