SIZING

Use the Size Calculator tool on each product page to find your perfect fit! We also have sizing charts with popular measurements on our Sizing Guide page.

PRE-ORDERS

Some of our more popular items (did I hear someone shout rompers?!) may be out of stock and currently unavailable and are therefore only available as pre-ordered items. You are able to order and pay for your item but it won't be shipped to you for 1-12 weeks depending on demand. Our products are made locally, in Vancouver, B.C, where the factories are much smaller than those found elsewhere round the world and can only handle small volumes. We really appreciate your patience and promise that it's worth the wait.

If the item you wish to purchase is for pre-order only, the estimated delivery time will be displayed on the purchase button before you add the product to the cart.

SALE ITEMS

Discounted sale prices are offered on marked and in stock items only during that particular sale period and only on the products advertised in that particular sale.

We will not refund the sale discount amount on any previous purchases. Sale prices are available whilst inventory permits only.

All items marked as final sale are not eligible for any refund or exchange on that particular product. Once it's yours, it's yours!

Your order will be shipped when all other items in your order, including any pre-order items, are ready and available to ship.

ALL OTHER QUESTIONS 

Get the answers to all other questions in our knowledge base here!

We recommend referring to our FAQ page for more detailed information on each fabric type but in the meantime check out our quick tips below!

SIGNATURE ROMPERS  

Wash on cold/delicate and lay flat to dry.  

100% COTTON GARMENTS

Hand wash cold and lay flat to dry. 

WAFFLE COLLECTION 

Wash on cold/delicate and lay flat to dry. 

LINEN GARMENTS

Hand wash cold, lay flat to dry. 

TENCEL GARMENTS

Hand wash cold, lay flat to dry .

DENIM + ARTIST PATCHES

Dry clean only. 

SHIPPING

All orders with a shipping address in Canada and the United States, will receive FREE standard shipping on orders over $99. Orders under $99 will be charged a flat rate of $10. For priority services and all International orders - shipping will be calculated based on the shipping distance and size of package.

Heads up! Shipping time does not include processing time and your order will be sent out when all items are available! If one item is pre-ordered, we will ship out once all of your cart is good to go!

A note about International orders using Small Packet International Air:

Whilst this service is very economical, it does not offer tracking or insurance information so please be aware that it may take up to 84 Business Days for delivery. We therefore encourage you to select Tracked Packet or Xpress Post if possible as you will receive your purchase a lot sooner.

ADDITIONAL CHARGES

Duties and taxes vary upon country. If you place an order online, you will be responsible for all duties, taxes and customs charges once the package has arrived in the destination country. 

ROUTE+ PACKAGE PROTECTION

We offer an optional insurance coverage for your package called Route+. When you purchase coverage for your package, you will be insured if the package is lost, damaged or stolen! , learn more about it HERE

OUR RETURNS POLICY

We hope that you feel warm and fuzzy about your purchase from Smash + Tess and are strutting around your home right now rocking your favorite look! 

All items reduced in price by 50% or higher are final sale - we will not offer any refund or exchanges on that particular product. Once it's yours, it's yours! Read more about our sale terms here.

All returns MUST be in 100% new condition, unworn with all the original tags in place. 

You have 30 days after your item is shipped to have it back in Smash + Tess’ hands.  Shipping charges are non-refundable. 

Visit this page for further details on our return policies including Bridal packages and seasonal sales.

TO PROCESS A RETURN OR EXCHANGE:

If you would like to return or exchange an item, gather your order number and postal code then submit your request using our returns portal here. 

US ORDERS:

Once you submit your request you will be provided with a FREE USPS shipping label to fix to your package and drop at your local USPS location.

Once we have received your return item, we will then either refund your credit card, exchange for a new item or issue you with a store credit gift card for the charges within 7 business days. 

REST OF WORLD:

Once you submit your request you will be provided with address details to mail your return or exchange. Smash + Tess is not responsible for the shipping charges, either on the initial delivery or return.

Please indicate the type of merchandise as RETURNED GOODS when completing the customs declaration.

Once we have received your return item, we will then either refund your credit card, exchange your item or issue you with a store credit gift card for the charges within 7 business days. 

MORE QUESTIONS?

Check out our knowledge base full of our FAQs here!